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The Consumer Rights Act: What You Need to Know

Updated: Sep 19, 2023

The Consumer Rights Act (2015) is a vital piece of legislation for any business student to grasp, as it outlines the rights of consumers and sets out specific standards that businesses must meet. This act, which applies to England, Wales, and Northern Ireland, is designed to protect consumers from being misled or taken advantage of and to ensure they receive goods and services of a reasonable standard. In this article, we’ll delve into the key provisions of the Consumer Rights Act and what they mean for businesses & consumers.


Learn more by watching the video and reading the blog post below:


Right to receive goods of satisfactory quality


Under the Consumer Rights Act, businesses are required to provide goods of a reasonable standard. This means that goods should be fit for their intended purpose, free from defects, and of a reasonable appearance and finish. If a customer receives goods that are not of satisfactory quality, they have the right to return them and receive a full refund.



Right to receive services carried out with reasonable care and skill


In addition to goods, the Consumer Rights Act also covers services. Businesses must carry out services with reasonable care and skill, and the work must be completed within a reasonable timeframe. If a customer is not satisfied with the service they’ve received, they have the right to a remedy, which could include a reduction in the fee or a full refund.



Right to receive goods that match the description provided


The Consumer Rights Act requires businesses to provide goods that match the description provided. This means the goods must be as described in sales literature, on the packaging, or in any other information provided by the business. If the goods do not match the description, the customer has the right to return them and receive a full refund.



Right to receive goods that are fit for their intended purpose


As well as being of a reasonable standard and matching the description provided, goods must also be fit for their intended purpose. This means that the goods must be suitable for the use that the customer intends to put them to. If the goods are not fit for their intended purpose, the customer has the right to return them and receive a full refund.



Right to a remedy when goods are not of satisfactory quality, not as described, or not fit for their intended purpose


If a customer receives goods that are not of satisfactory quality, not as described, or not fit for their intended purpose, they have the right to a remedy. This could include a repair, replacement, or reduction in the price, or a full refund in some cases.



In conclusion, the Consumer Rights Act is a vital piece of legislation for any business student to grasp. It sets out specific standards that businesses must meet and outlines the rights of consumers, ensuring they receive goods and services of a reasonable standard. By understanding the key provisions of the Consumer Rights Act, business students can ensure they are providing goods and services that meet their customers’ expectations and are in compliance with the law.

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