UNDERSTANDING CUSTOMER NEEDS
VIDEO & ACTIVITY WORKSHEET
Investigate Understanding Customer Needs with this video and activity worksheet.
This video covers why its important to understand the 4 common needs customers have and the importance of meeting these needs to a business. Throughout the video each customer need is explained and then an example of this customer need being met by Starbucks.
The supporting activity worksheet contains a variety of activities for students to apply their knowledge gained from the video.
The resource also includes an extension task and suggested answers.