UNDERSTANDING CUSTOMER NEEDS

VIDEO & ACTIVITY WORKSHEET

Investigate Understanding Customer Needs with this video and activity worksheet.

 

This video covers why its important to understand the 4 common needs customers have and the importance of meeting these needs to a business. Throughout the video each customer need is explained and then an example of this customer need being met by Starbucks.

 

The supporting activity worksheet contains a variety of activities for students to apply their knowledge gained from the video.

 

The resource also includes an extension task and suggested answers.   ​

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